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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Yair Bitton (Managing Director, DHL Express Israel) and Liat Mizrachi (Customer Service Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Yair and Liat would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Yair Bitton or Liat Mizrachi and let them know what you think. Please include your telephone number if you would like us to call you back!

Yair Bitton
Managing Director, DHL Express Israel

“In the eyes of our customers, we are not examined in 99% of the cases in which everything goes smoothly, but rather that single percentage where something goes wrong. Then we must bring to bear all the capabilities, experience and knowledge, and provide real-time response.”

Email Yair

Liat Mizrachi
Customer Service Director

“A high quality service is based on globally agreed standards and processes, arranged procedures and policies and a team of employees and managers who is ready to provide a professional and courteous service to every customer in every in any given moment.”

Email Liat
Yair and Liat will ensure that your complaints are dealt with immediately and you’ll receive a response within 2 hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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